Mix and Match

返金ポリシー

💰 Refund Policy – PatternAnimal.com

At PatternAnimal, customer satisfaction is our top priority. If you're not entirely happy with your purchase, we’re here to help.

🔄 Return & Refund Eligibility

We accept return requests within 30 days of delivery for most regular-priced items. To be eligible for a return:

The item must be unused, unwashed, and in its original packaging.
Items must be in the same condition as when received.
Proof of purchase or order confirmation is required.

Note: We do not accept returns on customized products, personal care items, or products marked Final Sale unless they arrive damaged or defective.

🚫 Non-Returnable Items

Custom or personalized items
Intimate or sanitary goods
Clearance or final sale products
Gift cards
Items returned without approval

🔁 Exchanges

If your item is defective or damaged, we’ll gladly send you a replacement at no extra cost. Please contact us with photos of the item within 7 days of delivery.

💳 Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original method of payment within 5–10 business days.
Shipping fees (if any) are non-refundable.
A 30% processing fee may apply to cancellations requested more than 2 hours after placing an order due to irreversible bank transaction costs.